da77 Privacy Policy

1. Introduction and General Information

da77 ("we", "our", "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy document explains how we collect your personal information, the purposes for which it is used, how long it is retained, and what rights you have over your information.

By using da77's website or services, you agree to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact us.

This privacy policy is connected to our Terms and Conditions and Responsible Gaming policy and should be read together with them.

2. What Information We Collect

da77 collects only the information that is necessary to provide its services. The categories of information collected are as follows:

a) Registration and Identity Information

• Full name, date of birth, and national identity number (for age verification)
• Email address and mobile phone number
• Residential address
• Username and password (stored in encrypted form)

b) Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
• Transaction history and amounts
• Wallet balance and bonus balance

c) Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Session time, page visit history, and click data
• Cookie and local storage data
• Gameplay history and betting patterns

d) Communication Information

• Records of live chat conversations
• Email messages and support ticket contents
• User complaints and feedback

3. How We Collect Information

da77 collects your information in the following ways:

• Directly from you: Information you voluntarily provide during registration, login, deposit/withdrawal, or when contacting support.
• Automatically: When you use our platform, technical information is collected automatically through cookies, log files, and tracking technologies.
• Through third parties: Information received from identity verification agencies, payment processors, or anti-fraud services.
• From public sources: Information obtained from social media or public databases used to prevent fraud.

4. Purpose of Using Your Information

da77 uses your personal information for the following legitimate purposes:

Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promos, and rewards
• Providing 24/7 customer support in Bengali

Security and Legal Compliance

• Identity verification and age confirmation (minimum 21 years)
• Preventing fraud, money laundering, and corruption
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies
• Following responsible gambling policies

Service Improvement

• Improving website performance and user experience
• Testing new games and features
• Providing a personalized experience and relevant offers

Communications

• Sending important service-related notifications
• Sending promotional messages and offers with your consent
• Sending security-related alerts

5. Sharing and Disclosure of Information

da77 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, limited information may be shared in the following circumstances:

• Payment Partners: With approved payment processors including bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Game Providers: Gameplay data with recognized game providers such as Pragmatic Play, JILI, PG Soft, and Spribe.
• Identity Verification Services: With approved third parties for KYC and age verification.
• Legal Obligations: In compliance with valid orders from courts or law enforcement agencies.
• Business Transfers: In the event of a company merger or acquisition, where this privacy policy will remain in effect.

Each of the above third parties is contractually bound to comply with our privacy standards and is authorized to use the information only for the specified purpose.

6. Cookies and Tracking Technologies

da77 uses cookies and similar tracking technologies to improve service quality. The types of cookies are described below:

Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, ensuring security, and processing transactions. Disabling these cookies will prevent the service from working properly.

Analytical Cookies

These cookies help us understand how users are using the platform — which pages are visited most, where issues occur, and so on. This information is used to improve service quality.

Preference Cookies

These cookies are used to remember your language preference, theme setting, and other personalization settings.

You can control or disable most cookies through your browser settings, but this may affect the functionality of certain parts of the service.

7. Data Security Measures

da77 uses industry-standard security technologies and processes to protect your personal information:

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — a strong hashing algorithm is always used.
• Two-Factor Authentication (2FA): An optional two-step verification method for account security.
• Firewall and Anti-Malware: Advanced security measures at the server level.
• Access Controls: Only authorized staff can access your information for specific, necessary purposes.
• Regular Security Audits: Periodic reviews conducted by third-party security experts.

Please note that complete security on the internet can never be guaranteed. Your own role in your account's security is also important — use a strong password and never share it with anyone.

8. Data Retention Period

da77 retains your personal information only for as long as necessary. The data retention policy is as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Financial transaction records are retained for a minimum of five years in compliance with legal and regulatory obligations.
• Inactive Accounts: Information for accounts that have been inactive for an extended period is managed in accordance with our inactive account policy.
• Communication Records: Support chat and email records may be retained for up to three years.
• Log Files and Technical Data: Generally retained for up to 12 months.

After the specified period, data is securely deleted or anonymized.

9. Your Rights

You have the following rights regarding your personal information:

Right to Access

You may request at any time to know what information we hold about you.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your records.

Right to Erasure

In certain circumstances you may request that your information be deleted, however we may be required by law to retain some information.

Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of direct marketing.

Right to Data Portability

You have the right to request your information in a standard, machine-readable format.

To exercise any of the above rights, contact our support team via live chat or email at: [email protected]

10. Policy on Minor Users

da77's services are intended solely for individuals aged 21 or older. We do not knowingly collect any personal information from persons under the age of 21.

If we are informed or become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our services, please contact us right away.

11. International Data Transfers

Some of da77's services and technical infrastructure may operate at an international level. If your information is transferred or stored outside Bangladesh, we ensure that it remains under appropriate protection measures and complies with applicable laws.

For international data transfers, we use contractual safeguards, standard contractual clauses, and other legally recognized mechanisms.

12. Changes to the Privacy Policy

da77 reserves the right to update or modify this privacy policy at any time. In the event of any significant change, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of the page

Continued use of our services after any changes will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

13. Third-Party Websites and Links

Our platform may contain links to third-party websites. Once you leave our platform and visit another website, that website's own privacy policy will apply. da77 takes no responsibility for the privacy practices of third-party websites.

Our game providers such as Pragmatic Play, JILI, PG Soft, and Spribe follow their own data processing policies, which are described in their respective privacy policies.

14. Contact Us

For any questions, comments, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Usually within 24-48 hours

We take your privacy-related requests seriously and try to resolve them as quickly as possible.